AI In Auto Glass

Friday, February 16th, 2018

Autoglass Launches Artificial Intelligence Technology
February 15, 2018
Autoglass, a vehicle glass repair and replacement company based in the UK and owned by Belron, says it has successfully trialed the latest Artificial Intelligence (AI) technology to assess the severity of vehicle glass damage. The company says this can be used to determine whether customers require a repair or a full replacement.
The company has worked with Service Certainty imageproof, who produce high quality multi-purpose images, to develop and refine a dedicated web app which customers can use to simply upload a picture of the damaged area of glass on their vehicle. The image is then instantly evaluated using AI to determine whether a repair or replacement is needed before being passed onto a technician.
The AI tool is already being used by its customers, processing up to 2,500 images a week with more than 80 percent accuracy, according to the company. Autoglass is also researching other opportunities to use AI such as assessing the need for Advanced Driver Assistance Systems calibrations after a windscreen repair or replacement.
“Here at Autoglass, we are constantly looking for innovative ways to improve and provide the easiest and best experience for our customers,” says Nick Cleary, Autoglass customer and digital director. “AI is a fascinating area which I have watched closely over the last few years, and there is no doubt it has the potential to dramatically change many aspects of our society, whether that is in our homes or how we interact with businesses.”

Source From:

Autoglass Launches Artificial Intelligence Technology

Windshield Repair Kit – By VIITRO Innovations

Thursday, January 26th, 2017

VIITRO Innovations:
Our mission is simple: develop unique or superior products that offer better value to consumers.

Windshield Repair Kit DIY

Windshield Repair Kit DIY by VIITRO Innovations

Just not enough time to get an Auto Glass Tech to see you? For those that like to have a kit in their car “Just in case”, have done repairs before or would like to give this a try, this may be for you. The Do it yourself DIY Windshield Repair Kit.

Autoglass U.K. to Close 100 Locations, jobs lost, employees face news before Christmas

Monday, December 8th, 2014

Company bosses plan to scrap its entire branch network and turn itself into a mobile repair business to cut costs
On Saturday December 6, 2014, Autoglass, a large Windshield Replacement company in the UK announced they are cutting all 100 of their retail stores and leaving over 180 employees jobless.

This devastating news comes at a disappointing time of year as Autoglass (Part of the Belron Network) plans to restructure it’s self into a mobile glass repair business.

This would seem to be the biggest shake up in any auto glass company to date, and quite possibly putting all automotive glass jobs for Belron employees across the world. (Just Speculation)

Original article here:

Economical warns against flood-damaged vehicles from Alberta

Friday, August 16th, 2013

Waterloo, Ontario — July 2, 2013 — Economical Insurance is cautioning consumers who are looking to buy a used automobile to be aware that vehicles deemed a total loss from the recent severe flooding in Alberta may find their way to market for unsuspecting buyers outside Alberta.

A statement from Economical Insurance notes that History has shown that unscrupulous people buy flood-damaged cars, clean
them up and sell them at attractive, below-market prices. This is not
illegal. What is illegal is hiding the truth of a vehicle’s history.

Economical Insurance warns buyers to be on the lookout for tell-tale
signs a vehicle for sale may have been flooded in Alberta, such as:

  • strong perfumes inside the car to mask odours
  • persistent condensation on the windows
  • water stains on the seats or carpets
  • dampness in the seats or carpets
  • dirt marks in unusual places, or under the carpets
  • the presence of mildew
  • rust in odd places

“Another clue is the date the vehicle was registered in the province the
buyer lives in,” said Rocco Neglia, Economical’s vice-president,
claims. “For example, if an Ontario resident is looking to buy a car
and notices that it was only recently registered in the province, you
need to ask yourself ‘Where did this vehicle come from?’ and ‘What
happened to the vehicle before it was registered in Ontario?'”

A buyer of a flood-damaged vehicle will find that it will likely require
significant and expensive electrical and mechanical repairs which may
only become apparent six to 12 months after purchase.

The safest way to avoid purchasing a flood-damaged vehicle is to only
buy from reputable dealers. Before purchasing, have the vehicle
inspected by a third-party garage. Insist on being given a formal
vehicle history report.



Insurance Claims Make or Break the Customer Relationship

Friday, August 16th, 2013

J.D. Power Reports: Auto Insurance Claims Make or Break the Customer Relationship with Their Insurance Provider

Key findings:

  • Overall customer satisfaction with the auto claims experience averages 787 (on a 1,000-point scale).
  • Satisfaction varies greatly by province, ranging from a high of 840 in Quebec to a low of 753 in Manitoba.
  • The study finds that 90 percent of customers are satisfied with the settlement of their auto insurance claim.

TORONTO, July 29, 2013 /CNW/ – How well auto insurance providers handle claims may make or break the relationship with their customers, according to the J.D. Power 2013 Canadian Auto Claims Satisfaction StudySM released today.

The inaugural study measures customer satisfaction with the claims experience for auto physical damage loss. Depending on the complexity of the claim, a claimant may experience some or all of the following factors that are measured in the study: first notice of loss; service interaction; appraisal; repair process; rental experience; and settlement. Settlement is the most important factor of overall satisfaction among both total loss and repair claimants.

Although settlement is the most important factor, the first notice of loss (FNOL)—the first phone call a customer makes to their insurance provider after they have been in a vehicle accident or experienced damage to their car—sets the tone for the rest of the claims process. The first phone call averages 18 minutes, according to the study.

“The first call to notify the provider of the damage is critical to customer satisfaction with the entire claims process,” said Jeremy Bowler, senior director of the insurance practice at J.D. Power. “If that initial call goes well, odds are good that the claims process will go well and also bodes well for the long-term relationship with the customer.”

Bowler notes that anyone involved in an accident or who experiences damage to their vehicle should contact their insurer or agent as soon as possible after the incident, even if the damage is not their fault.  Before calling their provider, it’s a good idea to write down any questions regarding the claim and keep notes on the answers received.

The study finds that claimants who receive an explanation during the first call with their provider of what to expect during the claims process are significantly more satisfied than are claimants who do not receive this explanation. While a majority (87 per cent) of claimants receive an explanation, overall satisfaction declines by a substantial 169 index points, on average, when claimants don’t receive an explanation of the process.

Additionally, overall satisfaction is higher when insurers are able to answer all claimant questions during the first call than when they are not able to answer all questions.  Satisfaction among claimants who have all of their questions answered during the first call averages 810, compared with an average of 651 among claimants who do not get all of their questions answered during this call.

“Filing a claim can be a stressful situation, so it’s easy to forget to ask key questions or get confused about the information the insurer provides during the call,” said Bowler. “Keeping good records of all calls regarding the incident is helpful for reference later in the claims process, if necessary. It is also advisable for claimants to take pictures of the vehicle damage for their records.”

The settlement process focuses on identifying the expenses the insurance company will cover, including damage to the vehicle, the facility where repairs will be made, and, if needed, a tow truck and rental car.  Managing claimants’ expectations regarding the settlement—and avoiding surprises—is critical to a satisfying settlement experience.  The study finds that, overall, 90 per cent of claimants are satisfied with the settlement—which is the largest contributor to overall satisfaction with the claims process.  However, when expectations are not met, settlement satisfaction declines dramatically, by more than 250 index points, on average.

“Communication between the provider and the claimant is critical during the settlement phase,” said Bowler. “The claimant wants to know what is and isn’t covered by their policy, the extent of the damage to the vehicle, and how and when it will be repaired or replaced. It’s really about setting claimants’ expectations and then meeting them.”

While claimants are most satisfied with the repair process, which averages 805 index points, satisfaction with the appraisal process—when the vehicle’s damages are assessed by a representative of the insurer —is lower than for any other factor in the study.

“Insurance is a product people buy because they have to, but hope they never need to use,” said Bowler.  “They really see the value of their investment if they need to file a claim.  If the appraisal of damages comes in lower than what they expect, they are naturally going to be disappointed.”

Regional Findings
Overall customer satisfaction with the auto claims experience in among Canadian provinces included in the study averages 787. Satisfaction varies greatly by province, ranging from a high of 840 in Quebec to a low of 753 in Manitoba.  Among other provinces, Ontario averages 800; Alberta 770; British Columbia 767; and Saskatchewan 760.

Provider Results
Among the eight rank-eligible insurance providers included in the study, RBC Insurance ranks highest in overall customer satisfaction with the claims process with an index score of 815.  RBC Insurance performs particularly well in the first notice of loss and settlement factors.

Intact Insurance ranks second with 806, followed by Aviva Insurance (803), State Farm (802) and TD Insurance (796).

Customer Satisfaction
Index Ranking
Based on a 1,000-point scale
J.D. Power Circle
For Consumers
RBC Insurance  815 5
Intact Insurance 806 4
Aviva Insurance 803 4
State Farm 802 4
TD Insurance 796 4
Industry Average 787  3
Johnson Insurance 783 3
Co-operators 782 3
Wawanesa 761 2

Power Circle Ratings Legend:
5 – Among the best, 4 – Better than most, 3 – About average, 2 – The rest

Making the Auto Insurance Claims Process Smoother and Easier
J.D. Power offers the following tips to auto insurance customers when filing a claim:

  • Call the police for any auto accident that results in more than minor damage to the vehicle (more than $500 is a suggested amount).
  • Take down the names and addresses of individuals involved; the accident location; the make, model and plate number of the vehicle(s); names and contact information of any witnesses; and make note of any injuries sustained.
  • Ask the police to file an accident report, or at least an incident report, so that there is a record to provide to your insurance company.
  • Always get a copy of the police report if you are involved in a multiple-vehicle accident.
  • Contact your insurer or agent as soon as possible after the incident, even if the other party is at fault. This will allow your insurer to be better able to protect your interests.
  • If possible, contact your insurer or agent from the location where the incident occurred.
  • Take photos of damage to your vehicle using a device such as a cell phone or tablet or a regular camera.
  • Keep records of all calls regarding the incident.
  • If you have questions about the insurance adjustor’s appraisal, contact your insurer or agent directly.

The 2013 Canadian Auto Claims Satisfaction Study is based on responses from 2,458 auto insurance customers in Canada who settled an auto insurance claim within the past 18 months. The study excludes claimants whose vehicle incurred only glass/windshield damage or was stolen, or who filed a roadside assistance claim only. The study was fielded between April and June 2013.


Auto Glass News – Insurance fraud

Friday, July 26th, 2013

A 22-year-old man was sentenced today to two years in state prison after pleading no contest last month to felony insurance fraud in his role as a windshield repair technician.

An investigation by the California Department of Insurance’s Urban Auto Task Force determined that Jacob Dufur and an accomplice were employed by a franchise that specialized in repairing small windshield cracks. Between May 7, 2011, and March 19, 2012, Dufur and an accomplice submitted 121 fraudulent work orders to the parent company, Chipio Inc., for payment on windshield repairs that neither of them had made, according to a Sacramento County District Attorney’s Office news release.

After paying Dufur and his accomplice for the alleged cost of the windshield repairs, the parent company submitted the work orders to the customer’s automobile insurance company for payment. The franchise, the parent company and the insurance companies ended up paying $7,373 on the fraudulent work orders.

Authorities said an arrest warrant for insurance fraud has been issued for Dufur’s accomplice.

Articles owner and location at: The Sacramento Bee.

2013 Slump

Thursday, March 28th, 2013

Auto Repair Shops feel 2013 has started as a “Slump”

Almost 100% of the Auto Repair shops surveyed in central and western Nova Scotia, say business is way down and wonder what’s next, according to research from Scotia Auto Glass.

Back Glass that must be repaired Volkwagon Jetta

Automotive Economic Marketing Report – 03/27/2013

The study also revealed 49% of fleet managers postponed or considered postponing fleet maintenance this year because of uncertainty and last year’s mild winter weather. Only 1 in 5 fleet companies increase their vehicle checks during periods of bad weather.

“First I thought it was something wrong with my business but when the auto parts supplier delivery guy is complaining about being “slow” and might be laid off, I had nervous sigh of relief” and “Customers are clutching their wallets and putting service off until the last minute” says a shop owner who requested to be anonymous

In 2008 coupled the surge of higher fuel prices auto repair shops experienced some growth sighting that car owner could not afford to buy new and choose to repair their car. By 2011 just two years ago when the safety inspections came due, this was the beginning of the first two year inspection cycle, consumers were forced to repair or replace. Auto Repair shops experienced growth during that year and expected the same this year. Many shops have laid guys off until the spring in hopes of the business returning. New employment insurance rules has everyone scared on what to do next. Employees need a stable environment to work and feel secure about the next paycheck, while employers need the skilled labour in the near future.

Garage shop owners search for meaning and economic reasons for the “Slump.” RBC Economics report, although American, talks about U.S. new home sales dip in February while consumer confidence plunged in March! RBC economics Nova Scotia report says employment is up .06% in 2012 and that major Nova Scotia projects like shipbuilding, are not set to occur during 2013. Further losses of 2,300 jobs in the public sector will keep employment rates at about the same as 2012.

Automotive Glass Shops are equally influenced by market conditions and fall into the same category. 61% of those asked said that they would have any rock chips inspected and or repaired before the next cold snap, however 76.1% of car owners and fleet managers admit they have been putting it off.

Of the windshields replaced in the first quarter of 2013, 52% ignore their own safety and wait to have the cracked windshield replaced at the time of inspection. “As we all know, it is the responsibility of both the driver and fleet managers to make sure all vehicles are ready and safe for Nova Scotia driving.” Said Ron Tibert, manager at Scotia Auto Glass

Auto Repair Shop owners feel the market will return during late spring, but just need to hold on until then.

Scotia Auto Glass tips for preparing for Spring

  1. If you have a windshield chip, always warm up the cold glass slowly. Ideally, get it repaired.
  2. Replace windshield wipers. We had a harsh winter and the blades get chipped and torn plus they can cause smearing and reduce visibility.
  3. Make sure you check your vehicle regularly. Cleaning headlamps, keeping the battery in good condition, checking tires and their tread.
  4. Consider a windshield coating protection like AquaShield to help visibility
  5. Keep an essential breakdown kit in your trunk, with high-visibility clothing, a flashlight, first-aid etc.


Automotive Economic Marketing Report
Scotia Auto Glass

Windshield Replacement Only Stone’s Throw Away

Thursday, January 24th, 2013

A windshield replacement is only a stone’s throw away

By Glenn Cooper (

Stone chips and glass repair are part of life as a vehicle owner. Windshields get chipped and cracked all the time. While stone chips often occur at the most inopportune times, they cannot be neglected and should be attended to in short order.

Even though it may seem like a minor chip, small stone chips can quickly develop into a costly repair job. Chips grow when pressure is placed on your windshield. Pressure can come from a variety of sources, even minor sources of pressure such as taking your car though the car wash or when changes in temperature occur.

And, once they grow into a crack, they can no longer be fixed and your windshield will need to be replaced.

“Most insurance policies will cover the cost of stone chip repairs without impact to your policy rate,” said Achiel Goossens, insurance expert with Aviva Canada. “So people don’t need to be afraid to contact their insurance company if they require a stone chip repair.”

Being proactive and repairing a chip in your windshield can save drivers a significant amount of money. A windshield replacement can cost anywhere from a couple hundred to $1500. Fast action could save you hundreds of dollars.

A cracked windshield is also a safety hazard. If the glass is cracked it could break and impact your ability to drive safely. What most people don’t realize is that your windshield is part of the structural framework of the vehicle. A cracked windshield has a greater chance of shattering or causing an accident.

Goossens suggests taking the following steps if you notice a stone chip in your windshield:

  • Contact a reputable and licensed supplier for glass repair. Many have mobile services and they will come to you.
  • Talk to your insurance company and find out if the repair is covered.
  • Be aware of insurance fraud scams. Never give your insurance information to anything less than a reputable repair shop with a long standing presence. Temporary repair stations should be avoided.

By being proactive and attending to your stone chip right away, you’ll save money, be a safer driver and keep the inconvenience to a small repair job.

For more information, speak to your insurance broker.